Privacy Policy

Effective Date: January 27, 2026

At Stitchmory LLC ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, stitchmory.com, and purchase our personalized embroidered products.

1. Information We Collect

When you place an order or interact with our store, we may collect certain personal information, including:

Contact Information: Name, shipping address, billing address, email address, and phone number.
Payment Information: Credit card details or other payment method information. Please note that all payments are processed securely by our trusted third-party payment providers (such as Stripe or PayPal), and your full financial data is never stored on our servers.
Personalization Media: Uploaded pet photos and text instructions required to create your custom embroidered items.
Technical Data: IP address, browser type, and cookies collected automatically via Shopify to improve your shopping experience.

2. How We Use Your Information

We use the collected information solely to:

Process, fulfill, and ship your custom orders.
Provide dedicated customer support and handle updates regarding your order.
Optimize and improve our website functionality, services, and product offerings.
Comply with applicable legal, tax, or banking obligations.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your data with trusted service providers essential to our business operations, such as:

Shopify: To host our online store.
Shipping Carriers: To deliver your packages to your destination.
Payment Processors: To securely process your financial transactions.

4. Data Security & Retention

Payment Security: All transactions are encrypted using Secure Socket Layer (SSL) technology by our payment gateways.
Media Retention: Uploaded pet photos are used strictly for production purposes to create your custom item and are securely stored only as long as necessary to complete your order.

5. Your Rights (CCPA / GDPR Compliance)

Depending on your location, you may have the right to access, correct, or request the deletion of the personal information we hold about you. If you wish to exercise these rights, please contact us at our support email below.