Shipping Policy

1. Order Processing & Production Time

Custom Embroidered Items: Since each piece is uniquely personalized and embroidered with care, please allow 3–7 business days for production before your order is shipped.
You will receive an email confirmation once your order is placed, and another notification with tracking info as soon as it leaves our facility.

2. Shipping Estimates & Destinations

We ship worldwide. Below are our estimated shipping times after production is completed:

United States: 5–7 business days
Canada: 5–10 business days
Europe: 5–10 business days
Australia & New Zealand: 7–15 business days
Rest of the World: 7–20 business days

Please note: Shipping times are estimates and may vary due to carrier delays, customs processing, holidays, or extreme weather conditions.

3. Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for the tracking status to update on the carrier's system.

4. Shipping Address & Modifications

Please double-check your shipping address before placing your order. We cannot guarantee address changes or cancellations once production has begun. Stitchmory LLC is not responsible for orders delivered to incorrect addresses provided by the buyer.

5. Lost, Damaged, or Delayed Packages

If your package is significantly delayed or marked as delivered but you haven't received it, please contact the shipping carrier directly using your tracking number, or reach out to our support team.
For international orders, customers are responsible for any applicable customs duties, taxes, or local import fees.