Refund Policy

1. Custom & Personalized Products

Because all of our products are personalized and custom-made specifically for each customer, we do not accept returns, refunds, or exchanges due to customer preference, incorrect size selection, or change of mind. All sales of customized items are final.

2. Damaged, Defective, or Incorrect Items

We take pride in our craftsmanship, but if we made a mistake, we will absolutely fix it. If your order arrives damaged, defective, or incorrect (e.g., wrong design, color, or wrong size sent from our end), please contact us within 7 days of delivery.

To help us resolve the issue quickly, please email us at contact@stitchmory.com with:

Your order number
Clear photos of the affected product
A brief description of the issue

Once the issue is confirmed by our team, we will gladly arrange a replacement or a full refund at no additional cost to you.

3. Customer Errors

Please double-check all text, spelling, and dates before submitting your order. Personalization errors submitted by the customer cannot be refunded or remade free of charge once production has started.

4. Refund Processing Time

If a refund is approved by our team, it will be automatically processed back to your original method of payment.

Please allow 5–10 business days for the refund credit to appear on your bank statement or credit card balance, depending on your financial institution.
Shipping costs are non-refundable unless the item arrived damaged or defective due to our error.