Shipping policy

At Stitchmory, every item is made to order with care and attention to detail. Because our products are personalized, each order requires time for design preparation and embroidery before it is ready to ship.

1. Processing Time

All orders are processed within 3–5 business days (Monday–Friday, excluding holidays).

During this time, we prepare your custom design and embroider your item before it is carefully packed for shipment.

Please note that processing time is separate from shipping time.

2. Shipping Origin & Delivery Estimates

All personalized products are made to order and shipped from our production facility in Vietnam.

We ship worldwide, including the United States, Canada, Europe, Australia, New Zealand, and other international destinations.

Estimated shipping times after production is completed:

Destination	Estimated Shipping Time
United States	5–7 business days
Canada	5–10 business days
Europe	5–10 business days
Australia & New Zealand	7–15 business days
Rest of the World	7–20 business days

Shipping times are estimates and may vary due to carrier delays, customs processing, holidays, weather conditions, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Any available shipping options and their corresponding costs will be shown based on your delivery destination.

4. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow some time for tracking updates to appear after your package has been handed over to the shipping carrier.

5. Customs, Duties & Import Taxes

Orders are shipped internationally from Vietnam.

For orders shipped to the United States, customers will not be required to pay additional customs duties or import fees upon delivery.

For orders shipped to other countries, customs duties, taxes, or import fees may apply depending on local regulations. Any applicable charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may occasionally cause delivery delays beyond the estimated shipping timeframe.

6. Incorrect or Incomplete Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error in your shipping address, please contact us as soon as possible. Once an order has been shipped, we may not be able to change or redirect the delivery address.

Stitchmory is not responsible for delivery issues resulting from an incorrect or incomplete address provided at checkout.

7. Lost, Delayed, or Damaged Packages

If your package appears to be significantly delayed, lost in transit, or arrives damaged, please contact us so we can review the situation and assist you.

For damaged items, please provide photos of the item and packaging when contacting us so we can resolve the issue as quickly as possible.